Retail Services

When shopping needs to go beyond the transaction and become an experience, attention to clean is a must. Brand strength and business success depends on it!

Decisions to purchase are made upon entry. Whether it be groceries, fashion, banking, homewares, electronics, car parts and others, creating an environment that makes people feel good is a clean environment.

Have you ever walked in a toilet cubicle and walked out again to either choose another cubicle or choose another toilet facility? These memories etch into the pscyhe almost permanently and can predict whether we give second chances!

The psychology of clean is real. Consider how you feel when you enter a space that looks and smells clean and fresh. Then consider how that changes when the same space is cluttered, grubby and the air, stale. Happy staff and tenants, delighted customers and visitors is great for business.

Creating a physical environment that makes people feel good is the Fidelis Facility Management winning formula for clean, the first time and every time.

Fidelis Facility Management creates an aura of clean that is not only visibly clean, it is clean.

With a track record in cleaning small, medium and large retail stores and a growing team of 300+ dedicated cleaning professionals, Fidelis Facility Management can manage the cleaning for one and all your store locations across the country.

Whatever it takes to clean your premises, it’s included in the Fidelis Facility Management service. You can expect:

  • Fit-for-purpose solutions for every surface, that is safe and kind to the environment
  • We clean the seen and unseen – benches, window frames, glass and sills, aisles, seating, skirting
  • A dedicated team matched to your environment and clientele– same team and you will know them by name
  • Set time for cleaning when it suits you
  • Hotline number for emergency cleaning for those “whoops” moments
  • Behind the scenes cross-check quality process
  • Single point of contact for communication and feedback
  • Commitment to workplace health and safety
  • Peace of mind and a cleaner you can trust!

If you or someone you know is keen for more information or a follow up call, please get in touch at or call us at 1800 66 77 05

Get A Quote

Send us a message and we can create a quote to suit your needs

Standard vs Premium

AreaMost Other Cleaning ProvidersFidelis Facility Management's
ChemicalsStandard one size fits all approachTailored to suit your site and individual needs. This includes a comprehensive range of ECO products
AvailabilityMonday – Friday. Often long response timesPriority 1800# answered by us 24/7. Guaranteed 2hr response time
BillingStandard, Non flexibleFlexible terms. Invoicing to suit you
ContractsFixed contract. Often 2 year lock in periodsNo lock in contracts. Month to month terms
Extra servicesFridge cleans, microwave cleans, full glass cleans, coffee machine cleansMost extra services are complimentary, our standard is
Security & PrivacyCleaners often not known. Access times not verified. Multiple cleanersSame clean each time (80%). You will know your cleaner by name. Real time reporting on access times. Police checked
StandardsPotentially fluctuating standard. Good one day and bad the next.Consistent standards. You will know what to expect each day.
TeamPool of cleaners. Whichever cleaner is available gets the job.Hand selected for each site. It's not about who has the time but who suits the environment and client the best.

Monthly staff training. Immediate intervention process for any concerns raised.
Audits1-3 monthly site audits.We check in with your weekly.
Site monitoringCleaning team potentially left to their own devices. Very little support.Cleaning team inducted by our operations over the first month of cleaning. This is a hands on process.
TechnologyOften a book or folder left on site. You can write you comments in and hope that the cleaning company will see it.Online custom portal that captures everything. Company wide transparency meaning that everyone from sales to operations sees your messages and is ready to respond.
PresentationOften no uniformUniforms always worn for easy identification while on site.

High standard of hygiene and presentation at all times.
ReportingNothing is reported.Our team identify maintenance, safety and facility concerns before you do and report with haste.
ExpectationsCleaning standards driven by the company and the scopeCleaning standards determined by our clients. Our only measure of success is client satisfaction.

Just because it’s clean doesn’t mean it is – Complimentary phone sanitising wipes left on each desk after the clean.

Professional solution-based environment. Nothing is too much for us to arrange. Let us take the effort out.

What Our Clients Say

A great leader in the cleaning industry. Would recommend to any business looking for commercial cleaning services by professional and easy-to-deal with people. Any job I send their way is completed efficiently, with the highest of standards & with no delay. You won’t be disappointed!

Client - Multi national retailer

Fidelis Facility Management's is without a doubt the most professional cleaning company I’ve ever dealt with. They take pride in their work, are detailed in their approach and genuinely care about their clients. I can’t recommend them enough!

Client - Multi-national retailer

Get In Touch

A dedicated team matched to your environment and clientele
Set time for cleaning when it suits you
Behind the scenes cross-check quality process
Single point of contact for communication and feedback
1800 859 945