Medical Services

Germs lie in wait until.... Fidelis Facility Management arrives!
Does the standard of healthcare at your practice meet the swab test on the front entry door?

You have the best clinical team; state of the art medical equipment, and you have completed the package with best-in-class clean, right? If the answer is, “possibly?” compare your current cleaner with Fidelis Facility Management's exclusively designed service for medical settings.

At Fidelis Facility Management's we know that environments where the sick and vulnerable attend for care takes cleaning standard and quality to a whole new level. In addition to exceptional cleaning standards, Fidelis Facility Management understands the sensitivities surrounding security, confidentiality and privacy that is expected.

So, what can you expect from a Fidelis Facility Management medical cleaning service:

  • Swab test result – negative every time
  • Trusted and diligent cleaning crew selected specifically
  • Obsessive attention to detail
  • Weekly audits from Fidelis Facility Management headquarters
  • Health Department codes of practice for infection control
  • Add-on services
  • Visible care factor – we are still present when not onsite
  • No lock-in contracts or minimum service periods
  • Keep up with updates from peak bodies as it applies to infection control and particularly during influenza outbreaks (e.g. (NHMRC), State health departments and relevant industry groups)

Get A Quote

Send us a message and we can create a quote to suit your needs

Standard vs Premium

AreaMost Other Cleaning ProvidersFidelis Facility Management's
ChemicalsStandard one size fits all approachTailored to suit your site and individual needs. This includes a comprehensive range of ECO products
AvailabilityMonday – Friday. Often long response timesPriority 1800# answered by us 24/7. Guaranteed 2hr response time
BillingStandard, Non flexibleFlexible terms. Invoicing to suit you
ContractsFixed contract. Often 2 year lock in periodsNo lock in contracts. Month to month terms
Extra servicesFridge cleans, microwave cleans, full glass cleans, coffee machine cleansMost extra services are complimentary, our standard is
Security & PrivacyCleaners often not known. Access times not verified. Multiple cleanersSame clean each time (80%). You will know your cleaner by name. Real time reporting on access times. Police checked
StandardsPotentially fluctuating standard. Good one day and bad the next.Consistent standards. You will know what to expect each day.
TeamPool of cleaners. Whichever cleaner is available gets the job.Hand selected for each site. It's not about who has the time but who suits the environment and client the best.

Monthly staff training. Immediate intervention process for any concerns raised.
Audits1-3 monthly site audits.We check in with your weekly.
Site monitoringCleaning team potentially left to their own devices. Very little support.Cleaning team inducted by our operations over the first month of cleaning. This is a hands on process.
TechnologyOften a book or folder left on site. You can write you comments in and hope that the cleaning company will see it.Online custom portal that captures everything. Company wide transparency meaning that everyone from sales to operations sees your messages and is ready to respond.
PresentationOften no uniformUniforms always worn for easy identification while on site.

High standard of hygiene and presentation at all times.
ReportingNothing is reported.Our team identify maintenance, safety and facility concerns before you do and report with haste.
ExpectationsCleaning standards driven by the company and the scopeCleaning standards determined by our clients. Our only measure of success is client satisfaction.

Just because it’s clean doesn’t mean it is – Complimentary phone sanitising wipes left on each desk after the clean.

Professional solution-based environment. Nothing is too much for us to arrange. Let us take the effort out.

What Our Clients Say

Our last cleaning company needed constant supervision and every day that I came into the clinic I just knew someone would complain about the clean completed the night before. Since Yvette and the Fidelis Facility Management's team have taken over looking after the clinic a huge weight has been lifted from me. I know now that every morning when I come in to the clinic it is sparkling and smelling great. I love how the cleaners stack the magazines perfectly and change the water in the flower vase (and they do all this without being asked!). Honestly take the pressure off yourself and your clinic and try Fidelis Facility Management's I guarantee you won’t be disappointed.

Practice Manager – 7 day medical Centre, South Brisbane

Get In Touch

A dedicated team matched to your environment and clientele
Set time for cleaning when it suits you
Behind the scenes cross-check quality process
Single point of contact for communication and feedback
1800 859 945