Hospitality Services

Hospitality - pubs, nightclubs, restaurants, cafes, adult venues

The hospitality industry is said to be in a growth phase due to the “foodie “culture. They are popular because these are places where people can...

… escape from the day-to-day routine
... catch up with friends, laugh and have fun
… relax and unwind after a tough week at work
... enjoy conversation and great food
... celebrate a special occasion
…. dress up, look your best and feel good about yourself
... boogie on the dance floor

Did you know though, the single most important element that sets venues apart from the rest?..... atmosphere!

Creating an atmosphere that is unique will outclass all other venues. Premises that do not carry a high standard of hygiene and cleanliness will stand out for all the wrong reasons. No amount of dim lighting will mask the standard of clean.

Fidelis Facility Management will take care of the physical environment so you can focus on the atmosphere layer. Fidelis Facility Management standard of premium includes:

  • Exclusive extra touches -
  • Appeal to the senses – sight, smell, feel
  • Superior clean first time and every time
  • Cleaning crew tailored to your venue – experience, skill and presentation
  • Online portal for rapid response
  • Dedicated Fidelis Facility Management contact point
  • Attention to detail and on alert for maintenance concerns
  • Reporting and frequent quality checks – keeping everyone on their toes

To experience the Fidelis Facility Management difference, call 1800 66 77 05

Get A Quote

Send us a message and we can create a quote to suit your needs

Standard vs Premium

AreaMost Other Cleaning ProvidersFidelis Facility Management's
ChemicalsStandard one size fits all approachTailored to suit your site and individual needs. This includes a comprehensive range of ECO products
AvailabilityMonday – Friday. Often long response timesPriority 1800# answered by us 24/7. Guaranteed 2hr response time
BillingStandard, Non flexibleFlexible terms. Invoicing to suit you
ContractsFixed contract. Often 2 year lock in periodsNo lock in contracts. Month to month terms
Extra servicesFridge cleans, microwave cleans, full glass cleans, coffee machine cleansMost extra services are complimentary, our standard is
Security & PrivacyCleaners often not known. Access times not verified. Multiple cleanersSame clean each time (80%). You will know your cleaner by name. Real time reporting on access times. Police checked
StandardsPotentially fluctuating standard. Good one day and bad the next.Consistent standards. You will know what to expect each day.
TeamPool of cleaners. Whichever cleaner is available gets the job.Hand selected for each site. It's not about who has the time but who suits the environment and client the best.

Monthly staff training. Immediate intervention process for any concerns raised.
Audits1-3 monthly site audits.We check in with your weekly.
Site monitoringCleaning team potentially left to their own devices. Very little support.Cleaning team inducted by our operations over the first month of cleaning. This is a hands on process.
TechnologyOften a book or folder left on site. You can write you comments in and hope that the cleaning company will see it.Online custom portal that captures everything. Company wide transparency meaning that everyone from sales to operations sees your messages and is ready to respond.
PresentationOften no uniformUniforms always worn for easy identification while on site.

High standard of hygiene and presentation at all times.
ReportingNothing is reported.Our team identify maintenance, safety and facility concerns before you do and report with haste.
ExpectationsCleaning standards driven by the company and the scopeCleaning standards determined by our clients. Our only measure of success is client satisfaction.

Just because it’s clean doesn’t mean it is – Complimentary phone sanitising wipes left on each desk after the clean.

Professional solution-based environment. Nothing is too much for us to arrange. Let us take the effort out.

What Our Clients Say

Before we partnered with Fidelis Facility Management's the cleaning of our stores was functional but not exceptional. Now we are with Fidelis Facility Management's all the detail and scheduled work happens each and month without my team needing to remind the cleaners. The cleaning team are always working towards trying to find a more productive and effective way to work with the challenges of our fast pace and often hectic environment. If you are looking for a cleaning company that goes above and beyond just cleaning plus offers excellent value for money than I can highly recommend giving Fidelis Facility Management's a go.

Arif Memis - Owner Cowch Dessert & Cocktail Bar

Get In Touch

A dedicated team matched to your environment and clientele
Set time for cleaning when it suits you
Behind the scenes cross-check quality process
Single point of contact for communication and feedback
1800 859 945